Refund policy
At Warmly Gifts, every personalized item is made especially for you. Because personalized products are created using the names, photos, messages, designs, or other options selected by the customer, we are unable to accept returns or exchanges for change of mind, incorrect personalization submitted by the customer, or ordering the wrong product or option.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery. We will review the issue and, when eligible, provide a replacement or refund at no additional cost.
To help us resolve the issue, please include:
- Your order number
- A description of the problem
- Clear photos of the item
- A photo of the packaging and shipping label, when available
Please do not return an item before contacting us. Because our products are made to order, a physical return may not be required. We will provide instructions after reviewing your request.
PERSONALIZED ITEMS
Please carefully review all names, dates, photos, text, colors, and other personalization before placing your order. We produce personalized items according to the information submitted with the order.
We cannot provide a refund or free replacement for errors in personalization information supplied by the customer, including misspellings, incorrect names, dates, photos, addresses, or other selections.
Please note that slight differences in color, positioning, or appearance may occur due to screen settings and the production process and are not considered defects unless the item materially differs from the approved design or product description.
CANCELLATIONS & CHANGES
Because personalized products may enter production shortly after an order is placed, cancellation or modification requests are not guaranteed.
If you need to change or cancel your order, please contact us as soon as possible at support@warmlygifts.com. If production has not yet started, we will do our best to accommodate your request. Once an order has entered production, it can no longer be changed or canceled.
LOST OR DELIVERY ISSUES
If your package appears to be lost in transit or tracking has not updated for an unusually long period, please contact us so we can investigate the shipment with the carrier or fulfillment partner.
Orders marked as delivered by the carrier will be reviewed individually. Before contacting us, please check with household members, neighbors, and your local carrier, as packages are sometimes left in an alternative safe location.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot guarantee a refund or replacement when an order cannot be delivered because an incorrect or incomplete address was provided by the customer.
If you notice an address error after placing your order, please contact us immediately at support@warmlygifts.com. We will try to update the address if the order has not yet entered production or shipment.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.
CONTACT US
If you have any questions about your order or need assistance with a damaged, defective, incorrect, or missing item, please contact us at:
Please include your order number and any relevant photos so we can assist you as quickly as possible.