Shipping policy
Thank you for shopping with Warmly Gifts. Most of our products are personalized and made to order especially for you. Please review the information below regarding production, shipping, tracking, and delivery.
WHERE WE SHIP
We currently ship orders within the United States only.
SHIPPING COST
Standard U.S. shipping is $4.99 per order.
The exact shipping charge is shown at checkout before payment.
PRODUCTION & DELIVERY TIME
Because our products are made to order, each order requires production time before it is shipped.
Our estimated total delivery time is:
10–14 business days
This estimate includes both production and shipping time.
Business days do not include weekends or U.S. public holidays.
Please note that delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to high order volume, carrier disruptions, severe weather, holidays, or other circumstances outside our control.
ORDER PROCESSING
Once your order is placed, it may enter production shortly afterward. Personalized products are created according to the names, photos, messages, colors, designs, and other options submitted with your order.
Please carefully review all personalization and shipping information before completing your purchase.
If you need to request a change or cancellation, please contact us as soon as possible at support@warmlygifts.com. If production has not yet started, we will do our best to accommodate your request. Once an order has entered production, changes or cancellations may no longer be possible.
CUSTOMS DUTIES AND TAXES
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
ORDER TRACKING
Once your order has shipped, tracking information will be provided when available. Please allow up to 48 hours after shipment for tracking information to become active or update.
Some orders may be shipped in more than one package. If this happens, you may receive separate tracking information for each shipment.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address after placing your order, please contact us immediately at support@warmlygifts.com. We will do our best to update the address if the order has not yet entered production or shipment.
We cannot guarantee changes once an order is in production or has been shipped, and we cannot guarantee a refund or replacement for orders that cannot be delivered because an incorrect or incomplete address was provided by the customer.
LOST OR DELAYED PACKAGES
If your tracking information has not updated for an unusually long period or you believe your package may be lost in transit, please contact us at support@warmlygifts.com with your order number.
We will review the shipment and, when necessary, work with the carrier or fulfillment partner to investigate the issue.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around your property and any safe delivery locations
- Check with household members or neighbors
- Contact your local carrier or delivery office
If you are still unable to locate the package, please contact us at support@warmlygifts.com and we will review the situation.
DAMAGED OR INCORRECT ORDERS
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at support@warmlygifts.com.
Please include your order number, a description of the issue, and clear photos of the item. A photo of the packaging and shipping label may also be requested.
Eligible claims may be resolved with a replacement or refund in accordance with our Return & Refund Policy.
CONTACT US
If you have any questions about shipping or your order, please contact us at:
Please include your order number so we can assist you as quickly as possible.